Routine Technician

A Routine Technician is an experienced Level 2 technician working independently to resolve most day-to-day issues. This level of technician may need to refer to a TSP technician periodically, for school-specific application or infrastructure issues.

Typical tasks for Routine & Operational support technicians include:

• Create / Move / Delete / Change user accounts
• Set-up & configuration of edu-mail
• Minor on-site PC repairs & upgrades
• Network administration
• New system rollouts / work station imaging
• Installation & maintenance of desktop software
• Troubleshooting
• Setup and configuration of printers & printing
• Installation & upgrades of virus protection